Privacy policy.

This Privacy Policy explains how SALT Occupational Therapy collects, uses, and discloses your personal information.

1. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information : Name, phone number, email address, mailing address.

  • Health Information: Medical history, diagnoses, treatment plans, progress notes, assessment results, photographs (with consent), and other health-related information necessary for providing occupational therapy services.

  • Insurance Information: Insurance carrier name, policy number, and other relevant information for billing purposes.

  • Payment Information: Credit card information (if applicable) for payment of services.

2. How We Collect Information

We collect information directly from you through:

  • Initial assessments and evaluations.

  • Ongoing treatment sessions.

  • Communication with you (phone calls, emails, text messages).

  • Health information exchanges with other healthcare providers (with your consent).

  • Engagement with NDIA/NDIS providers or other insurance/government agencies i.e. Medicare, Child Safety, Child Health Service.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing occupational therapy services: To assess needs, develop and implement treatment plans, and monitor progress.

  • Billing and insurance purposes: To submit claims to your plan manager provider and receive payment for services.

  • Communication: To contact you regarding appointments, treatment updates, and other important matters.

  • Improving our services: To analyze data to improve the quality of our services and identify areas for improvement.

  • Complying with legal and regulatory requirements: To comply with applicable laws and regulations.

4. Disclosure of Your Information

We may disclose your personal information to:

  • Other healthcare providers: With your consent, we may share your information with other healthcare providers involved in your care (e.g., physicians, therapists).

  • NDIA/NDIS companies: To submit claims for reimbursement and obtain authorisation for services.

  • Business associates: To perform functions on our behalf, such as billing and data processing. We require our business associates to comply with appropriate confidentiality and security measures.

  • Law enforcement: To comply with a valid court order or subpoena.

  • Other entities as required by law: Such as public health authorities.

5. Data Security

We maintain reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.2  These measures may include:

  • Physical security: Secure storage of paper records and electronic devices.

  • Technical security: Encryption of electronic data, access controls, and firewalls.

  • Administrative security: Employee training on data privacy and security procedures.

  • You will be notified in writing should a data breach occur and the relevant steps we have taken to limit or minimise impact of this.

6. Your Rights

You have the right to:

  • Access your health information: You may request access to your records.

  • Request corrections to your health information: If you believe your health information is inaccurate or incomplete, you can request that we correct it.

  • Restrict the use or disclosure of your health information: You may request that we limit how we use or disclose your health information.

  • Receive a notice of privacy practices: You have the right to receive a copy of this Privacy Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website and notify you of material changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: hello@saltoccupationaltherapy.com.au